Computer Instruments

Computer Instruments is a developer of Interactive Voice Response (IVR) applications and one of the oldest Independent Software Vendors still in existence today. Incorporated in 1979, CI is a proud member of the Avaya Developer Connection Program, and one of the few distributor-based IVR providers. CI provides complete solution services which include discovery, turnkey designs, live demonstrations, onsite installation and training, and in-house support; all performed by CI employees from our centrally based headquarters in Kansas City. Our fundamental business model is "Integrity at all cost."

CI's featured platform, e-IVR, is the product of over 30 years of knowledge and experience; all in a cost effective shrink-wrapped solution. e-IVR combines the power of IVR functions with Computer Telephony Integration (CTI), Web and Data integration, complex rules-based decision making, Unified Messaging, as well as custom integration with other customer applications. e-IVR's integration with Avaya equipment allows our software to scale very easily to meet the needs of your customer, and allows e-IVR to take full advantage of your customer's phone system features. In addition to custom applications in the e-IVR platform, CI provides application development for the Avaya Voice Portal and custom applications for the Avaya IP Phones.